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Terms and Conditions

Acceptance of Terms and Conditions

By booking a Tour, Flight, Accommodation, Travel Advice, or any service with our company, you are agreeing to accept our Terms & Conditions. Please make sure you have reviewed them thoroughly. The company reserves the right to change these terms and conditions at any time without prior notice. When you receive your tickets, you must check them carefully and notify us immediately if you think any details are inaccurate/incomplete. We are not liable to you for any problems which arise if you do not advise us for any change as mentioned on invoice. The details overleaf are given in good faith based on information from the Principal at the time of booking. Should it transpire that any of these details differ you will be advised immediately. Please ensure your travel documentation is in order

Tickets Policy

We advise you to reconfirm your flight 72 hours prior to departure. Tickets are neither changeable nor refundable (Conditions Apply). Prices are NOT guaranteed until the tickets are issued. We are unable to accept liability for any flight delays (for any reason Weather, industrial action or any other reason) or cancellation of the flight to or from UK if the operator fails or is unable to fill their obligation of the contract. We will assist the operator in finding alternative aircraft. It is essential that you have sufficient travel insurance to cover this unfortunate eventuality. When you receive your tickets, you must check them carefully and notify us immediately if you think any details are inaccurate/incomplete. We are not liable to you for any problems which arise if you do not advise us for any change as mentioned on invoice. Hence we strongly recommend to check the invoice thoroughly. The customer will be liable to pay the fare difference that arises from any changes to the flight tickets, hotel and transport vouchers, if any.

Hotels Policy

Company holds the right to provide alternate option of hotels in case the agreed option cannot be arranged. We also reserve the right to change hotel prices until full payment or at any time before you book. Prices are subject to avalibility.

SAFI Excluded Airlines

The following airlines are not covered by Schedule Airline Failure Insurance (SAFI) - Air Nigeria, LAB Airlines, Sky Europe, Nordic Airways, Caribair Airline, Air Jamaica, Air Comet, Olympic Airlines, Frontier, Silverjet, ZOOM, Air Senegal, Cabo Verde Airline, OZ Jet, Aviacsa, Bellview, My Air, KD Avia, Air Slovakia, and Ghana Airways. We do not accept responsibility for any financial loss should the airline fail to operate. Passengers choosing to fly on these airlines accept full responsibility for any financial loss if the airline fails to operate and it is highly recommended that separate travel insurance is taken out in the event that the Airline fails.

Deposits Policy

Deposits only secure seats and NOT the fare. Therefore it is in your best interest to pay off the balance amount at the earliest to avoid any fare difference (Increase in fare. In order to SECURE your booking, a deposit of 50% of the Grand Total is required. Prices are subject to availability.

Baggage Allowance

Baggage allowance is different for each airline. We advise you to consult with the airline about Baggage Allowance before departure.

Cancellation Policy

Flight tickets are always non-refundable after cancellation of any sort however they may be changeable subject to airline’s policy with flight change charges. 50% of deposit will be charged as administration fee prior to ticket issuance in the event of cancellation In case of cancellation before issuing Umrah Package, flight tickets, hotel and transport vouchers, 50% Administration Fee will be charged per passenger on your initial deposit and the rest 50% will be refunded.
For cancellation or for refund after issuing Umrah Package, flight tickets, hotel and transport vouchers, we’ll consult with the airlines only upon your request, if those flight tickets will be changeable /refundable. We will get back to you within 48hours. Your ticket’s refund amount will be declared according to the airline’s instructions (if applicable) after deduction of Administration Fee per passenger. And all other vouchers are Non-Refundable.


If for any reason, you feel dissatisfied with the services that you have received from 7 Continents Travel Ltd, you may notify us in writing within 21 days of the event or 7 days after returning from your Pilgrimage/Umrah, any communications outside this timeline will result in delayed resolution.
You may email your complaint at the following email:

Check-in Times

Due to security measures, we strongly recommend check-in to be 3 hours for Intercontinental flights and 2 hours for European and Domestic flights. Check-in will normally close 1 hour before scheduled departure so please keep sufficient time to get to the airport.

Meal Requests

If you haven’t already done so, please let us know and we will send the request through to the airline, but remember meal requests are not guaranteed, but the airline will make every effort to meet your request.

Additional Hajj and Umrah Terms & Conditions

Passports and Visa Policy

Passports need to be valid for a minimum 6 months before the date of your return journey and please check if you are holding valid visa for the destination. Please make sure you have consulted with the Embassy regarding any VISA or PASSPORT issues. Requirements may change and you should check for up-to-date Terms & Conditions in good time before departure.
The customer must provide the passport copies of all the passengers to the hotels provided. So it is in your best interest to keep the extra copies of passports of all passengers.
All Passports should be with us at least 4 weeks prior to departure along with 2 passport size photographs and it is customer’s responsibility to deliver and collect the passports from the office. Passports must be valid for 6 months from the date of departure. Ideally your passport should have eight months validity.
Once we have received your Passports/Travel documents, we will upload them on to our Umrah System. Once this is done, it may take up to a week to retrieve an E-number, only then can we submit passports into the Saudi Embassy.
Processing time for Visa at Saudi Embassy can take 2-3 weeks in some cases. During this time, if Passports are misplaced in the Embassy, 7 Continents Travel Ltd will NOT be responsible.
Visa is NOT guaranteed under any circumstances. In case of delay in obtaining the Visa from the embassy, the company shall NOT be held responsible for the related costs (including changes in flights, hotel and transport).
In case the traveler is not a British passport holder, he has to provide Travel Documents, Biometric Card, Proof of Residence and Expiry Date of his current Visa (should be valid for a minimum of 6months from the date of departure)
The Customer is strictly advised not to handover their passports to anyone under any circumstances in Saudi Arabia. They would be responsible themselves if they do so.

English Law

Agreement/Contract between the client and the company will fall under English law and Jurisdiction for the arrangement of the travel and accommodation. Issues within the Kingdom of Saudi Arabia will fall under the Saudi Law and Jurisdiction between the client and the service provider in the Kingdom of Saudi Arabia. You must behave at all times in line with local customs and abide by the laws of the host country. You are responsible for your actions; we will not be able to assist you if you knowingly or not knowingly violate local custom. Your only support will come from the British Embassy or your travel insurance provider.

Non-Muslim Name

If anyone has a non-Muslim name, he/she should submit a certificate from a masjid or an Islamic center confirming that the applicant is a Muslim, along with the Visa Application.

Mahram Regulation Applies

Women and children should be accompanied by husband/father or a male relative (Mahram). Proof of relationship is required (a marriage certificate for a wife, a birth certificate for a child indicating the names of both parents). The Mahram must travel into and out of Saudi Arabia on the same flight as his wife and children.
If a woman is 45 years old or older, she is allowed to go without a Mahram with an organized group or family and submits a notarized No Objection Certificate from her Mahram.

Non UK National

If the applicant is not a national of the country he/she is applying from, a valid residency permit must be submitted with the application.

Emergency Contact

Once you received all your documentation you will be given contact numbers for Saudi Arabia. Also, an Emergency 24 hour UK number to contact 7 Continents Travel Ltd to be used in an Emergency only.